1. What version of Prestashop does your online store have?
If you need it, we can offer you PrestaShop services to upgrade your Prestashop store to the latest stable version.
2. What is your hosting provider?
The more quality hosting, the faster and more reliable your online store is, the more sales conversions you’ll get.
If you need it, we can offer you hosting services, with the highest quality servers hosted in Europe.
3. Does your team have enough resources? Read the minimum requirements for your team
4. Is your internet connection enough to run the program correctly?
It is very common that with small bandwidths, you have micro cuts in your connection, in these cases you may have problems and it will not be the fault of our application but of your Internet connection.
We recommend that if you have this problem you talk to your phone operator or change to another provider.
Check the minimum requirements section to find out what bandwidth is needed.
5. Review the features included in the program
It is possible that in the future we will add new features that you need, but we will not assure you that it will be so.
6. Request a demonstration of the program by a technician
Do not hire anything without having had a demonstration, contact us to offer you the demo before your hiring.
Note that it is not our fault if you hire an application that then is not what you need, we offer you all possible options so you can be sure. Make sure that no refunds are given.
7. Have you read the support section?
We will not support you beyond what you have contracted, so make sure it is what you need.
For example, we do not offer phone support, we will not answer your support calls, you will have to request email support, which is the standard support offered for free.
8. Have you read the training section?
9. Select the plan to hire
Contact us so that we can provide you with the current rates. You can subscribe in different modalities (monthly, quarterly, half-yearly and annual).
If you need to install the program on more than one computer, let us know so that we can inform you if there are any promotions available at that time. Remember that subscriptions are paid per installed equipment.
When you contract your subscription, you can also contract the implementation on your computer connected to your online store, as well as personalized training. You will be informed of the modalities and your invoicing data to create a customer account and generate the order.
10. You've already hired, now comes the payment
If you have contracted the implementation, in a maximum of 48 working hours, one of our technicians will leave it running on your computer remotely.
11. Downloading, installing and connecting the program
If in the future you have to contact us, you will have to indicate the license code so that we know who you are or in case you have to reinstall the application.
If you have not contracted the implementation and you are going to do it on your own, you can consult the documentation section, you have a specific article for the installation of the program. If you need help, you will have to contact us to contract the implementation.
12. That's it, get to work, what are you waiting for?
If you have any problem with the program report the incident from the program and it will reach the support team. If it’s another type of issue you can’t report from the program, send an email with a screenshot so we know what’s going on.
But keep in mind that not everything can be solved immediately or in the same day.