Return of products

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There is a sad reality, which has affected most online shoppers, that the product they have been longing for does not meet their expectations. In these cases, the return process must be initiated, which you can do easily with our POS software. Managing a return is a possibility that you should always bear in mind, because when you make a purchase online sometimes you can have bad luck, as in the previous example. Or in a physical establishment you can change your mind.

Therefore, all businesses must be prepared for this type of event and must provide all guarantees to their buyers. Similarly, consumers need to be aware of the guarantees, processes and ways to complain if necessary.

Returning a product: consumer law

Many will think that if you buy something and it turns out that you don’t like it then you can return it without any problem, but the reality is different. For example, if you buy from a physical store, the store is under no obligation to accept the return.

If the garment has a defect or a problem, you can return it or exchange it for another one. On the other hand, if the garment does not comply with the characteristics of the advertisement or it turned out to be a hoax, you can demand your money, the company will reimburse it or give you a bonus so that you can redeem the total price.

You need to be very careful and find out all the conditions before making a purchase you are not very sure about. Many companies offer the option of exchange or return, but with some conditions; for example that the product has the packaging intact. In some cases they will accept the product but not give you a refund, instead you will receive a voucher for another product.

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In distance sales, stores are required to accept returns. It does not matter by which means you buy: Internet, catalogue or telephone. One of the great advantages is that you are given 14 days to return the merchandise, which starts counting from the day you receive the product and not from the moment of purchase.

If your purchase comes from another country, we recommend that you look for and read very well all the conditions of the seller. Once you have made the purchase you will be subject to them irremediably. However, virtual stores need a good reputation and they know that offering the return service will make their customers feel satisfied and safe in future purchases.

Who the warranty depends on

Many salespeople tell their customers that the warranty depends on the manufacturer and this is not true. If any problem arises you should go directly to the person who sold you the product. This is very important because many companies hide behind brand names. This is a problem when we have to return a product we bought outside our country of origin, as the procedures can be tedious and in many cases we do not dare to do so.

However, many brands accept products purchased from other countries and even offer extended warranties. Some of them do not even ask for an invoice, as they have the serial number registered. Although they don’t have to, there are some brands that prefer to take care of the guarantees and not leave them in the hands of the stores.

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Leaving the door open to a possible refund is not only necessary, so that our customers feel more secure. It is also a legal obligation. That’s why it’s important that you can manage them quickly and efficiently, such as using our POS and ERP software. And if you have any doubt, you can leave it in the comments!


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