To make returns from the POS, it will be enough to put units in negative of what is returned to us. This way, if when selling the units they are “positive”, when someone returns a product we will put them in “negative”, putting the minus sign “-” in front of the units.
To do this we will use the short command “%” followed by the units that return with the negative sign in front and press ENTER
With this command, the POS understands that the next product added either by any of the methods will be in “-3” units (return 3 units)
This way, we will be able to return the stock to our warehouse. Then, in the sale, several scenarios can occur:
– If the client wants other things from the store, we will invite him to take anything and add it to the same ticket. If the final amount is positive, he will be charged and if it is negative, the store’s return policy will be applied (money is returned, a voucher is given, etc).
– If the customer does not want anything else, we will close the negative ticket and proceed to apply the return policies of the store, which can be the return of cash or the generation of a voucher as explained in the chapter “handling the POS”.
