If you want to make returns to your customers, you can manage them from InnovaCommerce POS in a simple way, but first you need to know some concepts.
The returns in the POS will be identified by order number, this order number must be activated before in the configuration of the POS, for this, in the list of terminals, we click on configure and in the tab “Ticket”, locate the option that puts “Print order barcode” as shown in this image, and activate it.
After this, the tickets will print a barcode on their base that will allow us to read them through the return form.
To proceed with a return, we will click on the “Returns” button in the main window of our POS, so we will see the following window.
In the box EAN13, UPC, Reference or name we will introduce the order code and press ENTER or simply we will scan with our code reader, the barcode of the ticket that the client brings for return, after that operation, it will appear in the central column the products that compose the ticket.
All that remains is to move the units (or complete lines) from the central list to the list on the right, using the “>” and “<” buttons. After having clear what we want to return, we click on Save and the POS will generate an amendment ticket of the invoice that we are returning and will open the window to finish the subscription.
We must choose between returning the money or generating a discount voucher for a next purchase.
